1. Personal Information Collection

We collect personal information when you register for a connection, fill out forms on our website, or interact with our customer portal. This includes Your Full Name, Phone Number, Email Address, Billing/Installation Address, and National ID (NID) details (as mandated by regulatory guidelines).

2. How We Use Your Information

The information we collect is strictly used to:

• Set up, configure, and manage your high-speed internet connection.
• Process monthly billing, subscription renewals, and send invoice updates.
• Provide 24/7 technical support and respond to service requests.
• Comply with government and telecommunication regulatory requirements in Bangladesh.

3. Data Security & Protection

We implement strong administrative, technical, and physical security measures to safeguard your personal identity and customer data from unauthorized access, loss, or disclosure.

4. Third-Party Sharing

SR Online does not sell, rent, or trade your personal information to third parties or marketing agencies. Information is shared only when required by law enforcement or BTRC regulatory bodies.

5. Cookies & Web Analytics

Our website may use cookies to improve user experience, save preferences, and monitor overall site traffic. You can choose to disable cookies through your web browser settings at any time.